Once we have the required data, we schedule a meeting time. This can be done over a video call or in-person depending up on location and availability. We may have to schedule multiple meetings with personnel performing various roles. In general, we interview the following people:

1. Head of Technology or equivalent.
2. Head of Quality Engineering or equivalent.
3. Personnel responsible for deployments.
4. Personnel responding to outages and issues.

The list above may vary depending upon organization structure.

We need to look at the dashboard of your cloud provider. For this, we will request read-only access to your dashboard. We also look at certain parameters from inside the servers. For this, we will need unprivileged access to some of your servers.

Alternatively, this can be done using a screen sharing session but we have found that the read-only/unprivileged access usually works better.

Once we talk to all the required personnel and go through the infrastructure, we will prepare a report. We will send the report along with the suggestions to fix the encountered issues, including recommended tools and services to achieve the goals.